Contact Us


Phone:                                              845-569-3457

Hours of Operation:            Mon-Fri 8:00a – 4:30p (Closed Weekends)

About Us

At MSMC, the Office of Digital Learning & Instructional Design Services is here to collaborate with faculty on the creation and evaluation of effective instructional approaches and meaningful learning experiences.

We are a team of Instructional Designers and Instructional Technology Specialists with a wide range of educational and professional backgrounds. We regularly consult with instructors about new and existing instructional technologies, pedagogical strategies, and reviewing courses for optimal learning. We assist with the framing of an instructor’s ideas for their class and help them understand what is possible with the instructional technology tools available. We share best practices and evidence-based strategies that promote active learning, engagement, and enhance learning in all environments, but particularly those occurring online. As part of our practice, we also regularly participate in professional development, attend and present at regional and national conferences, and are members of several consortia.

Getting Support

eClass Support
One-on-One Consultations

Is something in your eClass course not working as intended? Need quick support or have brief questions? Please email or call our office: | 845-569-3457

If you reach us after business hours, we will respond the next business day

Would you like one-on-one guidance as you develop your knowledge of eClass and/or digital teaching? Have a non-urgent matter for which you would like personalized support?

Make an Appointment

Consultations can be held virtually (Zoom) or in person

Meet Our Team

Kayla Gori

Kayla Gori

Director of Digital Learning and Instructional Design Services

Kayla has been with our office since 2011, holding various positions within the team. Throughout her career, she has collaborated with faculty members to develop high-quality online and hybrid courses in the fields of Business, Healthcare, Humanities, and Social Sciences. As Director, she regularly provides guidance and consultation to faculty and administrators who are interested in developing new programs in flexible modalities at the College. She is also is responsible for facilitating the Training to Teach Online, a certification program for MSMC faculty, and regularly provides specialized guidance to faculty teaching online. In addition to her work with our office, Kayla serves on various campus committees including Curriculum Committee, Mount Assessment Committee, and the Employee Satisfaction Committee. She is also an Adjunct Instructor for the Division of Mathematics and Information Technology.

Kayla holds a Masters of Science degree in Higher Education from Bay Path University (’12) and a Bachelor of Science degree in Sociology from SUNY Oneonta (’11). She is a certified institutional peer reviewer through Quality Matters (QM), as well as an active member of The Online Learning Consortium, through which she is a Certified Instructional Designer. Over the years, Kayla has attended and presented at multiple conferences regarding emerging educational technologies and student success in online learning.

William (Billy) Biersack

William Biersack

Instructional Designer

Billy has been with our office since 2015, holding various positions within our team. In his role as Instructional Designer, Billy has trained and collaborated with numerous faculty in the creation of high-quality hybrid and online courses for the College. He assists in the facilitation of the certification of faculty teaching online, trains faculty in the areas of quality course design, supports the programmatic outcomes of all academic divisions and schools, and periodically peer-reviews online and hybrid courses. Billy’s areas of interest include accessible course design, grading and assessment, and building opportunities for student feedback. In addition to his work with our office, Billy serves on various campus committees including the Diversity, Equity, and Inclusion (DEI) Committee and the Strategic Planning Committee. He is also an Adjunct Professor for the Division of Mathematics and Information Technology and the Division of Education.

Billy is an MSMC alum, having earned both a Bachelor of Arts degree in Mathematics (’15) and a Master of Science degree in Education (’18). Billy also holds professional certifications through Quality Matters (QM) and the Online Learning Consortium, through which he is a Certified Instructional Designer and Peer Reviewer. Over the years, Billy has attended and presented at multiple conferences in the field of digital and online pedagogies.

Charles (Chuck) Lynch

Charles Lynch

Instructional Technology Specialist

Chuck has been with our office since 2018. As Instructional Technology Specialist, he provides key support and training to faculty who use eClass in their instruction. Chuck also serves as our lead LMS administrator, facilitating the management and upkeep of the eClass system. He often liaisons with both internal and external stakeholders in the consistent upgrading of our system to ensure our faculty and students have the newest eClass (Moodle) technologies. In addition to his work with our office, Chuck is also an Adjunct Instructor for the Division of Mathematics and Information Technology.

Chuck holds a Masters Degree in Educational Technology from the New York Institute of Technology (’18). He is also an MSMC alum, having earned his Bachelor of Arts in History at the College (’11). He is a CompTIA A+ Certified Computer Technician, and a Google Certified Trainer at Levels 1 and 2.

Kaitlin Zani

Kaitlin Zani

Instructional Support Specialist

Kaitlin has been with our team since February 2023. In her role, Kaitlin regularly provides best practices and tailored training and support to faculty with eClass, from course management basics to advanced activity design and delivery. She also often lends a helping hand to us in the creation of our eClass resource videos and materials. Kaitlin also provides departmental coordination for our team, as well as specialized support to our creative outreach initiatives for faculty and students. Starting in Fall 2023, Kaitlin will represent our office on the College Coordinating Committee.

Having recently graduated from the Mount with her Bachelor of Arts in Public Relations and Advertising (’22), she is very excited to be back at her alma mater in a professional role.